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Welcome! Here at CrystalMaker Software we develop, sell, and
support software designed to excite and empower our users.
This web page provides an overview of our sales policies.
To order the software, or browse information on our licensing,
upgrades or FAQ, please see the links (e.g., "Standard Orders,
Education, Students...") in the bar above.
We are committed to providing the highest-quality
customer care, including:
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Direct Sales & Support: Worldwide!
Our policy is to sell direct to customers worldwide, cutting
out the middleman - and passing the savings on to you!
We do not maintain a multi-national network of offices or
pay resellers to push our products; instead, we run a lean,
customer-focused company, with a worldwide perspective. We
think you'll be pleasantly surprised at the difference this
makes!
Since we write the software ourselves, any sales have to
come through us. If you try to use a reseller, it will
take much longer - more steps in the chain - and you'll
almost certainly end up paying more as the resellers
pile on their fees!
In today's post-credit-crunch world, go for
the fast and efficient option: order direct!
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Our sales address is:
CrystalMaker Software Limited
Centre for Innovation & Enterprise
Begbroke Science Park
Sandy Lane
Yarnton, Oxfordshire, OX5 1PF, UK
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Easy Ordering
You can order online, using our award-winning secure eCommerce
system: start using the Standard
or Education sales pages. We can also accept
purchase orders, credit card orders by fax or telephone,
or pre-paid orders by cheque.
Please see our contact details above, and
the sidebar on the right for details about cheque
and credit card payments.
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Free Shipping
Where applicable, orders are despatched via
airmail (First Class post in the UK), at no
additional cost. Shipping typically takes a few days
(continental Europe) to a week (USA or Japan).
To prevent unnecessary delays, when ordering please
double-check that your shipping address is acceptable to
your local postal delivery service. (U.S. customers please
note: some internal corporate addresses are not recognized
by the U.S. Postal Service.)
Privacy Policy:
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When you order from us, your details remain fully confidential.
We do not sell or share personal information about you with
other people or companies, except to provide products or
services that you have specifically requested.
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When ordering online with a credit card, your card and other
details are protected by secure encryption techniques, and
are processed on a dedicated, secure server. The card details
are verified by our online banking service (Netbanx) but are
not disclosed to ourselves or to other agencies.
Our Returns Policy:
How to Order in Japan:
- Customers in Japan have the option of purchasing our
products from our Japanese distributor:
Hulinks Inc. (Science Software Sales)
5-14 Nihonbashi Hakozaki-cho
Chuo-ku
Tokyo 103-0015, Japan
We have a long-standing relationship with Ms
Tomoko Saruwatari and her colleagues, formerly at
NetScience, then Sumisho Electronics and now at
Hulinks. They are able to provide Japanese-language
technical support and a translation (summary) of the
CrystalMaker User's Guide.
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Winner of the eTrading category,
CrystalMaker Software Ltd.,
South East region.
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Online Ordering
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You can use your credit card to order online, via our secure
internet server.
A payment gateway, via NetBanx, performs authorization and
settlement with the banks. NetBanx clears card transactions
in seconds and sends your order details to us (but not your
credit card number, which remains confidential)
using secure encryption techniques. We are then able to process
and despatch your order immediately.
Our sales pages operate like a virtual Supermarket. You can order
a product by clicking on its "Order" link; this adds the
product to your electronic "shopping basket".
When you've finished, click one of the "Checkout" links to proceed
to the payment section.
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Payment by cheque
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We accept payment in U.S. dollars, Euros or British Pounds Sterling (GBP).
You can send purchase orders, international money orders or personal
cheques in dollars, euros or sterling. Please note that we require advance
payment for personal orders.
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Payment by credit card
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We can accept payment by Visa, MasterCard or JCB cards. To
order by credit card (personal or corporate) please fax
(+44 1865-854805) or mail us your order, remembering to include
the following information:
- name on the card
- card billing address
- shipping address
- card number
- expiry date
- 3-digit security code
- your signature.
Please note that the order total must be in British Pounds Sterling (GBP).
Your credit card provider will convert this to your local currency.
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VAT in the European Union
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European Union customers are gently reminded that they must
include their VAT numbers
(Value Added Tax = TVA = Umsatzsteuernummer)
on their purchase orders, otherwise we are obliged
to add VAT at the U.K. rate of 17.5%.
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