The crash may be because of a software bug, or because of an incompatibility between CrystalMaker and one or more control panels or extensions loaded into your system.

1. Update your software!
   Your first step should be to check that you are using the most recent version of the program. If necessary, visit our Software Updates page and download a free update.

2. Basic Troubleshooting.
   If problems persist, try some troubleshooting.

3. Don't Suffer in Silence!
   Still no joy? Don't suffer in silence - let us know! It could be that you've stumbled on a genuine bug, and we'll be happy to work with you to resolve this, wherever possible - after all, your loss could be other people's gain if we can resolve the problem for all our users!

   Please contact technical support, mentioning your problem, and giving the following information:

   • The sequence of steps that led to the crash.
   • Version of CrystalMaker (in CrystalMaker, use the About CrystalMaker command from the Application menu (Mac) or the Help menu (Windows).
   • Colour mode you were using (i.e., Photo Colour, Greyscale, or Black & White).
   • Your computer model (e.g., "Dell Dimension 8000" or "Apple iMac, Intel Core Duo")
   • Version of the operating system you are using (e.g., "Windows XP Service Pack 2" or "Mac OS X 10.5.5").
   • Details of any other programs you were running at the same time as CrystalMaker.

   It shouldn't take you more than a few minutes to tell us this, and you'll find that we act very swiftly (typically within a few hours) to get back to you. In some cases we've fixed problems and issued free updates within a few hours!