Avoiding Problems
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Use the latest version
of CrystalMaker or CrystalDiffract.
We have provided a long-running series
of free incremental program
updates. These include bug fixes - and many
new features!
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Update your system software.
Apple provides free
incremental updates
which include system bug fixes. Microsoft does the same
for its Windows operating system.
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Save your work regularly.
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Take advantage of CrystalMaker's multiple undo levels - in
most cases you can easily recover your work, just by
clicking in the History pane of the Overview window.
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Perform regular disc maintenance.
Problems can be caused by corrupted system
software or damaged disc blocks.
Make a point of regularly checking your hard disc
using a good diagnostics package
(e.g., Disk First Aid, or Norton Utilities).
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If Problems Still Occur
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Isolate the cause of your problem: can you
be sure it is unique to CrystalMaker, or are other
programs also showing problems?
Try running CrystalMaker on another
machine, to see if you can reproduce the problem. If
not, there may be an issue with your machine's
specific software/hardware.
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Try deleting the CrystalMaker Preferences file: this
will reset program settings to default values.
On Mac OS X, the preferences file has the
file path:
/Users/(you)/Library/Preferences/CrystalMaker Preferences
You can also use CrystalMaker's Preferences dialog to
restore the original, "Factory Settings".
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Use a disc-checking program (e.g., Apple Disk First Aid,
or Norton Utilities) to thoroughly check your hard drive
for possible corruption.
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Do a clean install of your system software (this can
get corrupted over a period of time, resulting in
instability and frequent system freezes).
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